Position Summary:
•Under direction, installs programs and repairs public safety systems, mobile data computers and
associated telecommunications apparatus, complete setup, and installation of software necessary
for Public Safety Systems.
•Ensures operability and compatibility required to make Public Safety Systems functional.
Maintains relations with Political Subdivisions; operates, instructs, and informs users on proper
usage and system status.
•Performs system maintenance for Public Safety systems, including installations, upgrades,
configurations, and patching.
•Administers and maintains production, training, test, and disaster recovery environments.
•Provide support to end users.
Essential Duties and Responsibilities:
1. Must maintain the ability to participate in the Incident Response Team.
a. May be on call 24/7 and/or participate in a rotation.
b. Carry’s employer issued cellular phone for recall purposes.
c. Obtain and maintain required skills.
d. ÙWork nontraditional schedule as required support Incident Response Team
assignments.
2. Must maintain ability to participate in the Patch Management Team.
a. Obtain and maintain required skills.
b. Work nontraditional schedule as required support Patch Management Team
assignments.
c. May be required to participate in regularly scheduled environment patching rotation,
3. Obtain and maintain required skills.
Desired Qualifications:
Education:
• 1+ Years of end user application, operating systems, and hardware support in an Enterprise
environment.
• 1+ Years of end point device patching in an Enterprise environment.
• Remote support experience.
• Completion of secondary education or its equivalent and (2) years’ experience in computer
systems maintenance, or equivalent combination of training and/or knowledge of computer
system maintenance and operation; to include but not limited to: electronic test
equipment, Public Safety Systems
Position Specific Requirements, Certifications & Qualifications:
(* indicates developed after employment)
• Ability to lead during high-pressure situations and make sound decisions in dynamic
environments.
• *Achieve and maintain CJIS required reoccurring training
• *FCC Amateur Radio Service Technician License – Required for Incident Response Team
• CompTIA A+ Certification
• CompTIA Server+ Certification
• CompTIA Network+ Certification Ù
• *CPCNA – Cradlepoint Certified Network Associate to support mobile fleet needs.
Knowledge Areas
• Public Safety and Security – Knowledge of equipment, policies, procedures, and strategies
to support local, state, or national security operations for the protection of people, data,
property, and institutions.
• Administration and Management – Understanding of strategic planning, resource
allocation, leadership techniques, production methods, and coordination of people and
resources.
• Hands-on experience with cloud computing platforms (e.g., AWS, Azure).
• Proven success in supporting large-scale Emergency Communications Center operations
and regional interfaces.
• Strong understanding of cybersecurity frameworks, risk management, and compliance
standards.
Technical Skills & Experience
• Strong understanding of networking, server administration, cybersecurity, cloud services
and related IT domains.
• Deep understanding of:
• Microsoft operating systems
• Storage Area Networks (SAN)
• Virtualization/consolidation systems
• Wireless protocols and managed systems operations
• Development and desktop engineering
• Proficiency with:
• Radio over IP (RoIP), Voice over IP (VoIP), PC over IP (PCoIP)
• Computer Aided Dispatch (CAD) systems, 911 converged systems, audio log
recording systems
• GIS Systems
• Programming: Writing configurations for various systems and applications.
Operation and maintenance of electronic systems and test equipment (desktop, mobile,
laptop, handheld, communications).
Project & Operational Management
• Ability to manage projects through completion.
• Proactively identify areas requiring attention, maintenance, or improvement.
Work Environment
• Standard office setting with occasional travel to other County facilities.
• May work in field conditions for site maintenance or Emergency Operations Center
(EOC/EMA) support. Ù
Hazardous Conditions
The employee may be required to work in or around:
1. High/low voltage systems (color distinction required)
2. Floor/wall openings, open-sided floors, platforms, and stairs
3. Fixed industrial stairs
4. Electrical wiring
5. Flammable or combustible materials
6. LP gas, propane, gasoline, and corrosive substances
7. Personal protective equipment (PPE)
8. Fall protection systems
9. ÙLockout/tagout procedures
10. Hand and power tools (safe use and guarding)
11. Telecommunications centers and field operations
12. Temperature extremes (indoor/outdoor, data centers, equipment rooms)
13. Ground ladders and rooftops
